Service Plans
Controlled Power Company offers total customer support that ensures your critical equipment is maintained properly for trouble-free operation. Various customer support plans are available, including our exclusive “Start-up Plus” service. When purchased, a factory-authorized startup is performed and the 1st year product warranty is upgraded to include onsite labor! Other plans include an extended parts warranty, as well as several levels of on-site service. We offer 24 / 7 technical assistance at 1-800-521-4792.
Start-up Plus / Start-Up Forms
A factory-authorized start-up option can be purchased at any time. However, if a start-up is purchased with the unit, or within 30 days from the unit’s original ship date, the 1st year warranty is upgraded to include onsite labor and expenses during normal business hours. We refer to this start-up service (with the upgraded warranty) as our “Start-up Plus” option. We also offer Start-up Plus 2 and Start-up Plus 3 options, which include parts and onsite labor expenses for 2 and 3 years, respectively. (Note that Start-up Plus options are not available for Industrial DC Power Supplies.)
When a factory start-up is purchased, the warranty begins from the date of start-up or 90 days from the unit’s original ship date; whichever comes first. If a start-up is not purchased, the warranty period begins from the unit’s original ship date. Start-up includes all travel and living expenses.
Start-up description:
- Testing all emergency circuitry
- Calibration
- Inspection
- Exercising all circuit breakers
- Cooling fan check
- Input and output parameter check
- Air intake/exhaust check
- Complete battery inspection and testing (where applicable)
- Re-torque all high current terminals
- Battery certification report (where applicable)
- Written report
User training may be done at time of start-up (no return visits, unless quoted separately). Product installation is required to be complete before start-up can be scheduled.
A preliminary start-up checklist must be completed and submitted to service@controlledpwr.com in order to schedule a start-up.
Service Plans
Each of the following Customer Support Plans offers a tailored level of extended warranty coverage, and may be purchased in yearly increments…up to 5 years from the unit’s original ship date.
Note: Batteries are covered under a separate pro-rated warranty. Consult the Customer Support Department for details!
Preventive Maintenance
A preventive maintenance visit is included when purchasing a Gold Plus or Platinum Plus service plan, but is also available as a onetime service option, and includes the following:
- Testing all emergency circuitry
- Calibration
- Inspection
- Exercising all circuit breakers
- Cooling fan check
- Input and output parameter check
- Air intake / exhaust check
- Complete battery inspection and testing (where applicable)
- Re-torque all high current terminals
- *Battery certification report (where applicable)
- Written report
* Annual battery run down certification (Emergency Lighting Inverters only) for 90 minutes per NFPA 101 Life Safety Code, Section 5- 9.3 and NFPA 70 (N.E.C. 70) National Electric Code.