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Service Plans

Controlled Power Company offers total customer support that ensures your critical equipment is maintained properly for trouble-free operation. Various customer support plans are available, including our exclusive “Start-up Plus” service. When purchased, a factory-authorized startup is performed and the 1st year product warranty is upgraded to include onsite labor! Other plans include an extended parts warranty, as well as several levels of on-site service. We offer 24 / 7 technical assistance at 1-800-521-4792.

Start-up Plus / Start-Up Forms

A factory-authorized start-up option can be purchased at any time. However, if a start-up is purchased with the unit, or within 30 days from the unit’s original ship date, the 1st year warranty is upgraded to include onsite labor and expenses during normal business hours. We refer to this start-up service (with the upgraded warranty) as our “Start-up Plus” option. We also offer Start-up Plus 2 and Start-up Plus 3 options, which include parts and onsite labor expenses for 2 and 3 years, respectively. (Note that Start-up Plus options are not available for Industrial DC Power Supplies.)

When a factory start-up is purchased, the warranty begins from the date of start-up or 90 days from the unit’s original ship date; whichever comes first. If a start-up is not purchased, the warranty period begins from the unit’s original ship date. Start-up includes all travel and living expenses.

Start-up description:

  • Testing all emergency circuitry
  • Calibration
  • Inspection
  • Exercising all circuit breakers
  • Cooling fan check
  • Input and output parameter check
  • Air intake/exhaust check
  • Complete battery inspection and testing (where applicable)
  • Re-torque all high current terminals
  • Battery certification report (where applicable)
  • Written report

User training may be done at time of start-up (no return visits, unless quoted separately). Product installation is required to be complete before start-up can be scheduled.

A preliminary start-up checklist must be completed and submitted to service@controlledpwr.com in order to schedule a start-up.

Service Plans

Each of the following Customer Support Plans offers a tailored level of extended warranty coverage, and may be purchased in yearly increments…up to 5 years from the unit’s original ship date.

Note: Batteries are covered under a separate pro-rated warranty. Consult the Customer Support Department for details!

  • Silver
    • The Silver plan is an extended parts only warranty. This plan must be purchased with the unit itself, and will begin when the unit’s standard warranty expires. It is not available for purchase at any other time. A replacement unit, module or component(s) will be delivered to your location by the carrier of your choice. The defective unit, module or component(s) must be returned to Controlled Power Company at your expense. Only parts and in-house labor are covered. Freight charges, on-site labor, travel and all related expenses are not covered. Consult factory for other specific warranty exclusions. Note: In most cases, a service technician is required to install the replacement component(s).
  • Gold
    • The Gold plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are Monday through Friday (excludes holidays) 8 a.m. - 4 p.m. (8 hours). If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.
  • Gold Plus
    • The Gold Plus plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are Monday through Friday (excludes holidays) 8 a.m. - 4 p.m. (8 hours). This plan includes one preventive maintenance visit per year during contracted hours. If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.
  • Platinum
    • The Platinum plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are 7 days a week, 24 hours a day (including holidays). If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.
  • Platinum Plus
    • The Platinum Plus plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are 7 days a week, 24 hours a day (including holidays). This plan includes one preventive maintenance visit per year during contracted hours. If necessary at CPC's discretion, a replacement unit or module will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.

Preventive Maintenance

A preventive maintenance visit is included when purchasing a Gold Plus or Platinum Plus service plan, but is also available as a onetime service option, and includes the following:

  • Testing all emergency circuitry
  • Calibration
  • Inspection
  • Exercising all circuit breakers
  • Cooling fan check
  • Input and output parameter check
  • Air intake / exhaust check
  • Complete battery inspection and testing (where applicable)
  • Re-torque all high current terminals
  • *Battery certification report (where applicable)
  • Written report

* Annual battery run down certification (Emergency Lighting Inverters only) for 90 minutes per NFPA 101 Life Safety Code, Section 5- 9.3 and NFPA 70 (N.E.C. 70) National Electric Code.

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