Start-up Plus / Forms

A factory-authorized start-up option can be purchased at any time. However, if a start-up is purchased with the unit(s) or within 30 days after the unit(s) ship date … the 1st year warranty is upgraded to include onsite labor and expenses during normal business hours. This option is known as “Start-up Plus”, and is also available in “Plus 2” or “Plus 3” options, which include parts and onsite labor expenses for 2 and 3 years, respectively.

Start-up Plus is not available for Industrial DC Power Supplies … consult factory for these products.

Product installation is required to be complete before a start-up can be scheduled. A preliminary start-up checklist (received within the unit’s shipping documentation or downloaded from this webpage) must be completed and submitted to service@controlledpwr.com in order to schedule a start-up.

Once scheduled, the start-up includes all travel and living expenses, as well as the items listed below. User training can also be done at the time of start-up (no return visits, unless quoted separately).

Upon completion of the start-up, a signed copy of the start-up procedure form is required to initiate the warranty, which begins from the date of start-up or 90 days from the unit’s original ship date; whichever comes first. (If a start-up is not purchased with the unit, the warranty period begins from the unit’s original ship date.)

PHONE ASSISTED START-UP PLUS / FORMS

A factory-authorized phone assisted (PA) start-up option can be purchased with the unit(s), or prior to the unit(s) ship date; and provides a 1st year warranty upgrade to include onsite labor and expenses during normal business hours. This option is known as “Phone Assisted Start-up Plus”, and is also available in “Plus 2” or “Plus 3” options, which include parts and onsite labor expenses for 2 and 3 years, respectively.

PA Start-up Plus is not available for all products, including Industrial DC Power Supplies as well as some models of Emergency Lighting Inverters and UPS; consult factory. Note that there are no preventive maintenance visits or user training included with this plan.

Product installation is required to be complete before PA start-up can be scheduled. A preliminary start-up checklist (received within the unit’s shipping documentation or downloaded from this webpage) must be completed and submitted to service@controlledpwr.com in order schedule a PA start-up.

Once scheduled, Controlled Power Company will send a comprehensive start-up procedure form to be completed during the PA start-up. A qualified electrician / installer is required to be in attendance for the PA start-up, and a digital voltmeter and current clamp are also required.

Upon completion of the PA start-up, a signed copy of the start-up procedure form is required to initiate the onsite warranty which begins from the date of PA start-up or 90 days from the unit’s original ship date; whichever comes first. (If a PA start-up is not purchased with the unit, the warranty period begins from the unit’s original ship date.)
Note that when PA Start-up Plus is purchased with certain product models (800A, 800PI, 800P2, LT, LTN, LT/M, and ELN), actual service/repair of these models requires that the unit be sent back to the factory; in which case the freight charges will be covered under the PA Start-up Plus contract.

Service Plans

Each of the following Customer Support Plans offers a tailored level of extended warranty coverage, and may be purchased in yearly increments…up to 5 years from the unit’s original ship date.

Note: Batteries are covered under a separate pro-rated warranty. Consult the Customer Support Department for details!

• Silver
  • The Silver plan is an extended parts only warranty. This plan must be purchased with the unit itself, and will begin when the unit’s standard warranty expires. It is not available for purchase at any other time. A replacement unit, module or component(s) will be delivered to your location by the carrier of your choice. The defective unit, module or component(s) must be returned to Controlled Power Company at your expense. Only parts and in-house labor are covered. Freight charges, on-site labor, travel and all related expenses are not covered. Consult factory for other specific warranty exclusions. Note: In most cases, a service technician is required to install the replacement component(s).
• Gold
  • The Gold plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are Monday through Friday (excludes holidays) 8 a.m. - 4 p.m. (8 hours). If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.
• Gold Plus
  • The Gold Plus plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are Monday through Friday (excludes holidays) 8 a.m. - 4 p.m. (8 hours). This plan includes one preventive maintenance visit per year during contracted hours. If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.
• Platinum
  • The Platinum plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are 7 days a week, 24 hours a day (including holidays). If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.
• Platinum Plus
  • The Platinum Plus plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are 7 days a week, 24 hours a day (including holidays). This plan includes one preventive maintenance visit per year during contracted hours. If necessary at CPC's discretion, a replacement unit or module will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Consult factory for specific warranty exclusions.

Preventive Maintenance

A preventive maintenance visit is included when purchasing a Gold Plus or Platinum Plus service plan, but is also available as a onetime service option, and includes the following:

* Annual battery run down certification (Emergency Lighting Inverters only) for 90 minutes per NFPA 101 Life Safety Code, Section 5- 9.3 and NFPA 70 (N.E.C. 70) National Electric Code.