"World's recognized authority in power treatment"

Customer Support Plans



Controlled Power Company offers total Customer Support that assures your critical equipment is maintained properly for trouble free operation.

STANDARD WARRANTY

Model / Standard Warranty

Commercial Power Purifier (800A) / 10 Years Core and Coil + 2 Years on all other components.*
Industrial Power Purifier (800PI, P2, NEMA 3R) / 10 Years Core and Coil + Additional 10 Yrs Prorated on Core and Coil + 2 years on all other components.*
Power Commander (900A) / 1 Year parts only.*
Power Commander Plus (900/200) / 1 Year parts only.*
Power Processor (700A, 700F) / 1 Year parts only.*
ULTRA-K Series 600K-he / Core and Coil: 1 Year Full, and an additional 24 Years Prorated. 2 years on all other components.*
UPS Systems (ES) / 3 Year parts only + Batteries 2 year full replacement + On site coverage for 90 days* (90 day on site coverage in U.S. and Canada only)
UPS Systems (ESV) / 2 Year parts only.*
UPS Systems (LT, LTR, LTN, LTN-3R, MD, MDR, HV) / 1 Year parts only.*
Emergency Lighting Inverters (ELC, ELU, ELN, ELE, EON, EZT) / 2 Years parts only.*
DC Power Supplies (S30, S50, S70, S-1400, S-1600, S-1800, S-2400, S-5012, AACD) / 1 Year parts only.*
Medical Grade Products (SuiteLITE, SureImage Model 700F/M, MedPoweRx UPS Model LT/M) / 1 Year parts only.* (SureImage Model Ultra-K/M) / 2 Year parts only*

* From original shipment date

Labor, travel and living expenses are the customer's responsibility for repairs in the field. Units returned to Controlled Power have parts and labor covered;shipping costs are not covered under the standard warranty.

NOTE: If new equipment is purchased with a factory authorized start up, warranty coverage is automatically UPGRADED to include first year on site labor at no charge. See Start-Up Plus note below for details.

Start-up Plus (optional): Includes installation inspection (wired properly, location, environment), Unit inspection (internal and external), Unit power up, Operation verification including options, and user training on the same visit. One visit includes all travel expenses.

NOTE: If a Start-Up Plus is purchased with the unit(s), the 1st year warranty is upgraded to include onsite labor and expenses during normal business hours (excludes DC Power supplies). Warranty begins from date of shipment unless a factory start-up is purchased then the warranty begins from date of Start-Up or 90 days from ship date; whichever comes first. (excludes DC Power supplies)

WHAT A CUSTOMER SUPPORT PLAN OFFERS:

Hotline: 24 hour toll free 1-800-521-4792.

Response Time: Immediate 24 hour phone support. If problem is not solved, Controlled Power will make every effort to have your system running within 48 hours.

BATTERIES (where applicable):

Emergency Lighting Inverters: Batteries are covered under a 15 year pro-rate schedule. Installation, freight, travel and disposal are only covered under the pro-rate when enrolled in a customer support plan.

Uninterruptible Power Systems: Battery changes, installation, freight, travel and disposal are covered under a 48 month pro-rate schedule when enrolled in a Customer Support Plan, beginning from the original date of shipment or battery installation date.

Batteries are not covered if they were not supplied by Controlled Power Company.

PREVENTIVE MAINTENANCE:

Optional preventive maintenance includes the following:

Annual battery run down certification (Emergency Lighting Inverters only) for 90 minutes per NFPA 101 Life Safety Code, Section 5- 9.3 and NFPA 70 (N.E.C. 70) National Electric Code.

  • Testing all emergency circuitry
  • Calibration
  • Inspection
  • Clean internal and external
  • Exercising all circuit breakers
  • Cooling fan check
  • Input and output parameter check
  • Air intake / exhaust check
  • Complete battery inspection and testing (where applicable)
  • Re-torque all high current terminals
  • Battery certification report (where applicable)
  • Written report


CUSTOMER SUPPORT PLAN DESCRIPTIONS



START UP PLUS
DESCRIPTION:
If a Start-Up is purchased with the unit(s) or within 30 days from original ship date, the 1st year warranty is upgraded to include onsite labor and expenses during normal business hours. Warranty begins from date of shipment unless a factory start-up is purchased then the warranty begins from date of Start-Up or 90 days from ship date; whichever comes first. Start up includes all travel and living expenses. Start up description: Testing all emergency circuitry - Calibration - Inspection - Exercising all circuit breakers - Cooling fan check - Input and output parameter check - Air intake/exhaust check - Complete battery inspection and testing (where applicable) - Re-torque all high current terminals - Battery certification report (where applicable) - Input/Output verification - Written report. User training to be done at time of start up (no return visits). Product installation is required to be complete before start up can be scheduled.

SILVER
DESCRIPTION:
The Silver plan is an extended parts only warranty. A replacement unit, module or component(s) will be delivered to your location by the carrier of your choice. The defective unit, module or component(s) must be returned to Controlled Power Company at your expense. Freight charges are not covered. On site labor, travel and all related expenses are not covered. Only parts and in house labor are covered. The Silver plan begins 1 year from the original ship date. Note, this service contract does not cover failures due to an act of god (floods, lightning strikes, earthquakes, terrorist attacks, etc). The contract will not cover incidents which are the fault of the user (Incorrect installation, improper use, improper adjustment etc). In most cases a service technician is required to install the replacement component(s). This is not covered by this plan and the service charges are the responsibility of the customer.

GOLD
DESCRIPTION:
The Gold plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are Monday through Friday (excludes holidays) 8 a.m. - 4 p.m. (8 hours). There is no preventive maintenance with this plan. If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Note, this service contract does not cover failures due to an act of god (floods, lightning strikes, earthquakes, terrorist attacks, etc). The contract will not cover incidents which are the fault of the user (Incorrect installation, improper use, improper adjustment etc).

GOLD PLUS
DESCRIPTION:
The Gold Plus plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are Monday through Friday (excludes holidays) 8 a.m. - 4 p.m. (8 hours). Includes one preventive maintenance visit per year during contracted hours. If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Note, this service contract does not cover failures due to an act of god (floods, lightning strikes, earthquakes, terrorist attacks, etc). The contract will not cover incidents which are the fault of the user (Incorrect installation, improper use, improper adjustment etc).

PLATINUM
DESCRIPTION:
The Platinum plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are 7 days a week, 24 hours a day (including holidays). There is no preventive maintenance with this plan. If necessary at CPC's discretion, a replacement unit will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Note, this service contract does not cover failures due to an act of god (floods, lightning strikes, earthquakes, terrorist attacks, etc). The contract will not cover incidents which are the fault of the user (Incorrect installation, improper use, improper adjustment etc).

PLATINUM PLUS
DESCRIPTION:
The Platinum Plus plan includes on-site repair or a replacement unit if your unit develops a problem. Hours of on-site coverage are 7 days a week, 24 hours a day (including holidays). Includes one preventive maintenance visit per year during contracted hours. If necessary at CPC's discretion, a replacement unit or module will be delivered to your location. The defective unit will be picked up from your location. All freight costs, parts and labor are covered. Note, this service contract does not cover failures due to an act of god (floods, lightning strikes, earthquakes, terrorist attacks, etc). The contract will not cover incidents which are the fault of the user (Incorrect installation, improper use, improper adjustment etc).